Drury Plaza Hotel Indianapolis Carmel

We enjoyed our stay; except there was a bunch of kids/families there-it was loud, the kids were rude, and the parents didn’t care. We couldn’t get into the pool or hot tub because of the amount of unsupervised children. At one point, we came down to get into the pool, and there were 20 kids (no joke!) in the hot tub and at least 15 in the pool- both inside and outside. We ended up not even swimming because of it, so that was disappointing. The evening food was decent- at best. The breakfast was okay though. The disappointment was that the gravy was super runny & the pancakes were paper flat.

How do I explain our experience at this little slice of heaven? I will try. This hotel is exceeded any previous expectations I had concerning a hotel experience. All the staff (it started with Celeste, who checked us in) to the moment we exited the hotel were fabulous. The customer care here is absolutely unheard of in today’s world. From free popcorn and 3 free drinks to delicious free snacks (more like a meal) being served to the guests! Oh did I mention we also had a free breakfast included and coffee 24/7! Once again, I was absolutely surprised by the care giving to the guests! These things don’t exist in our world today! But at Drury Plaza Hotel Indianapolis Carmel they still do! What a lovely experience! All the staff were attentive and friendly too. I must have been in the twilight zone during our stay! This was my first time staying at a Drury Hotel but I assure you this will be my hotel of choice in the future! Thank you to all the staff and especially Celeste for making the very first moment I walked into the property a positive and lovely experience! This should be rated a five star hotel! Well done Drury!

Drury inns use quality material for their Hotels. The hotel and rooms always look as if they hotel just opened. After traveling all day its nice to have the conveince of afternoon dinner and a drink ready so you can unwind and not have to go out and travel to get a meal. Have a great breakfast ready to go in the morning allows me to focus on the days events. I've never been to a Drury hotel where they've let me down. I wish they were in more markets. I always check to see if there is a Drury in the area I'm traveling. Bob Brennan

We arrived just in time to eat ( taco night) very delicious!! We only had about 10 minutes before cocktails and food was over— the very nice guy that checked us in informed us. We had plenty of time to finish, however. The staff was very friendly!! I especially enjoyed swimming in the pool. My husband and I went under the partition outside swimming and it was so refreshing!! It really helped my joints and it was relaxing to view the night sky - no stars- but we could see our breath and the snow!! So therapeutic for me- I usually only like swimming in warm, warm summer weather but could not resist!!

I was in town because my mother was in the hospital. Even though I booked through Booking.com, the staff gave me a discounted "hospital" rate as the hotel is near many hospitals. They were incredibly kind once they knew my situation. The breakfasts were wonderful as well as the dinners! The room was large and cozy. I didn't have housekeeping except for getting fresh towels, but they were prompt and friendly. Even though the hotel was full of families, I never heard any excess noise. Their "Market" next to the business centered offered me options for forgotten toiletries, snacks, drinks, and even frozen meals! They are also super pet friendly and I got to pet a lot of happy dogs :)